​

Thank you for choosing our business for your purchase. We are committed to providing you with a seamless shopping experience and delivering your orders in a timely manner.

Below are our shipping policies:

​

1. Order Processing Time: All standard orders will be processed and shipped within 2-4 business days from the date of order placement. This processing time allows us to ensure the quality of the products and prepare them for shipment. 

2. Delivery Time: Once your order has been processed and shipped, the estimated delivery time will depend on your location and the shipping method selected. We aim to deliver your order within 15 business days from the date of payment.

3. Customised Carpets: For orders of customized carpets, our team will inform you of the expected production time upon receiving your order. The time required to create a customized carpet may vary depending on the complexity of the design and the availability of materials. You will be notified of the estimated production time before confirming your order.

4. Shipment Tracking: We provide shipment tracking for all orders. Once your order is dispatched, you will receive a tracking number via email or SMS, allowing you to monitor the progress of your delivery.

5. Multiple Shipments: In some cases, your order may consist of items that are fulfilled from different locations or warehouses. If this occurs, you may receive separate shipments, and we will notify you of any split shipments.

6. Delayed Shipments: While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, natural disasters, or shipping carrier delays may occasionally affect delivery times. If your order is experiencing a significant delay, we will do our best to keep you informed and work towards a resolution.

7. International Shipping: For international orders, additional shipping times may apply, depending on the destination country's customs procedures and regulations. Please note that any customs duties, taxes, or import fees imposed by the destination country will be the responsibility of the recipient.

8. Address Accuracy: To ensure smooth delivery, please ensure that your shipping address is accurate and up-to-date. We are not responsible for delays or misdelivery caused by incorrect address information provided by the customer.                                                                                      

9. If you have any questions or concerns regarding our shipping policies or your specific order, please don't hesitate to reach out to our customer support team. We value your business and will make every effort to assist you promptly.                                                                                                                                        Thank you for choosing us as your preferred supplier, and we look forward to serving you with the utmost care and attention.

Returns

Dear Valued Customers,

​

For our export business. We deeply value your satisfaction and trust in our products, and we want to ensure complete transparency and clarity regarding our return policies.

Unlike domestic transactions, our export business involves international shipments and customs procedures. As a result, we regret to inform you that we do not offer a return option for orders placed for delivery outside of our country. The primary reason for this limitation is the imposition of custom charges that must be paid at the time of delivery.

​

When shipping internationally, various customs duties, taxes, and tariffs are imposed by the importing country's government. These charges are beyond our control and vary from country to country. In many cases, customs authorities require the recipient (importer) to pay these charges upon delivery. Unfortunately, this complicates the return process, as sending a shipment back across borders would often result in additional customs fees, leading to a cumbersome and costly experience for both parties.

​

To mitigate potential issues and ensure smooth international transactions, we encourage our valued customers to thoroughly review all product specifications, including size, color, and other relevant details, before placing an order. We have made every effort to provide comprehensive product descriptions and images to assist you in making well-informed decisions.

​

However, please rest assured that our commitment to customer satisfaction remains unwavering. In the rare event that you receive a damaged or defective product due to shipping or other unforeseen circumstances, we will gladly work with you to resolve the issue. In such cases, we kindly ask that you contact our customer support team within [number of days] from the date of delivery. Our team will carefully assess the situation and find the most appropriate resolution to ensure your utmost satisfaction.

​

We understand the importance of maintaining a strong and long-lasting relationship with all our customers, and we strive to provide the best service possible. Thank you for your understanding regarding our export return policies, and we look forward to serving you with exceptional products and services.

​

If you have any further questions or concerns, please do not hesitate to reach out to our dedicated customer support team at customer support : Kashmir.cashmere@yahoo.co.in

​

​

​